Creating a clear “No Refund or Return” policy is essential for protecting your business, especially when dealing with non-tangible assets (PDFs) and hygiene-sensitive goods (clothing).
Here is a template you can adapt for your website or shop.
Refund & Return Policy
Thank you for shopping with urbanhandmades.com. Please read our policy regarding digital downloads and personal and household items carefully before making a purchase.
1. Digital PDF Downloads
Due to the immediate access and nature of digital content, all sales of PDF downloads and digital products are final.
- No Refunds: Once a digital file has been purchased and the download link has been sent or accessed, we cannot offer a refund or exchange.
- Technical Issues: If you experience any trouble downloading or opening your file, please contact us at urbanhandmades.com@gmail.com with your order number. We will ensure you receive a functional copy of your purchase.
2. Personal Clothing & Household Items
For health and hygiene reasons, we do not accept returns or exchanges on personal clothing items. Please double-check the fitting measurements listed for the clothing before purchasing. Additionally, there is no refund or return on textile household items.
3. Cancellations
Orders for digital products cannot be canceled once the download link has been generated. This also applies to physical clothing and household textile items, so please review carefully.
How to Contact Us
If you have any questions regarding your order or this policy, please reach out to our support team:
- Email: urbanhandmades.com@gmail.com
- Response Time: Within 24-48 hours
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